Our team would love to hear from you regarding any questions of concerns. Please find below answers to the most common questions we receive:
How do I make a Purchase?
Once you have selected an item to buy, simply click the Add To Cart button for the item you wish to purchase. This will add your item to your shopping cart and present you with an opportunity to select other relevant products and accessories relevant to your purchase.
You can then either click "View Your Basket" or "Checkout" or "Continue Shopping" to add more items to your cart.
When you’re finished shopping, click "Shopping Cart" in the top right of the screen to check the contents of your shopping cart and calculate shipping costs.
Finally, click "Checkout" to make your payment using your existing John Morris account or use Visa, MasterCard, Amex. For credit card payment your card will not be charged until you reach the final page and click "Confirm Order".
Can I pick up my purchase?
Whilst our premises are not designed as a retail store it is possible to collect your goods where they have been pre-paid on credit card at checkout and by previous arrangement with our team. Just email or call to let us know you wish to collect your goods from office and we will contact you when your goods are ready for collection.
Please note certain controlled items cannot be collected without adequate identification.
How long after placing my order can I expect delivery?
At John Morris we offer an enormous range of specialised instrumentation and equipment.
Many items are created specifically to suite your needs and in some cases can take a number of months to manufacture. Products on our Cole-Parmer site normally ship within the expected delivery estimates. If you feel your order is taking too long to arrive its always a pleasure to work with our logistics and our partners to narrow down a delivery window and see what can be done to bring delivery forward.
Finally, once your order ships, delivery times may also vary depending on the carrier and the item.You will receive an email upon shipment with specific information on your delivery details.
What payment methods do you accept?
We accept Visa, MasterCard,and Amex for non account customers. We also have 14 day accounts upon application. To apply for an account please email our accounts team at firstname.lastname@example.org.
If you are experiencing issues during the payment section of placing your order, please contact our sales team via the LiveChat option or by email at email@example.com.
What is your returns policy?
To qualify to return an item under our Returns Policy, products must be in their original packaging, along with all included accessories. Please see our Warranty Terms and Conditions in relation to warranty claims here: Terms And Conditions
If for any reason you are unsatisfied with your purchase from John Morris, you can contact us within 14 days of taking delivery, and organise to return the product and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges and re-stocking fees).
The re-stocking fee for products will be 20% of the original purchase price and may be waived at our discretion. Please be aware custom or build-to-order items are non-refundable and all returns are subject to our Terms & Conditions of sale available by Clicking Here.
Where is my order?
If you have placed an order, you will have received an order confirmation email letting you know that your order has been successful! This email will let you know the expected dispatch time frame for your order, the details of the products you have bought, and provide an indication on delivery details.
Once your order has been dispatched, you will receive a separate dispatch confirmation email to let you know it's on its way as part of our GST Invoice. This document will also include a tracking number (if you have selected COPE Freight) which will enable you to contact the courier directly for further information on your delivery.
My order has been shipped, how long does delivery take?
Delivery times vary depending on the product you have ordered and your delivery address.
Typical delivery times are as follows:
Up to 5kg = 1-2 days (Australia Wide)
1-2 days Metro Sydney, Melbourne & Brisbane
2-3 days Regional Areas in NSW, VIC, Adelaide Metro
3-4 days Tasmania & Regional QLD
4-5 days Perth & Darwin
6-7 days Regional WA & NT
Please note: Delays may occur during holiday and peak periods or extreme weather conditions.
Do I need to worry if I have only received part of my order?
No. In most cases we will consolidate your order to deliver all components in one go, and once your complete order is loaded we will be certain to ship 100% of your order on the basis the manufacturer can provide the goods. In the extraordinary event this is not possible you will receive notification from our team.
However, sometimes components from a manufacturer are delayed and where these components do not constitute a system we may opt to send you the parts which have arrived to try and reduce any inconvenience. Where this happens you will receive partial invoices for only the goods delivered.
Invoice numbers will then be changed to include a colon and a number. So an order shipped in 3 parts would be ABC:1, ABC:2 and ABC:3
Has my order been despatched yet?
Once your order has been dispatched we will send you a confirmation email with the details of the carrier including tracking number if available as part of your GST compliant Invoice.
John Morris sales staff won’t have access to your tracking details before you do, so the best place to check for tracking details is your email inbox (please also check your spam folder). Should you have any concerns our friendly team are always happy to help.