Service Maintenance Agreements

Should your equipment break down, having access to prompt & reliable support in your time of need is critically important to ensure any operational down-time is minimised.

To safeguard & enable your equipment to perform to its optimum operating conditions, plus to minimise any likelihood of unforeseen break down, regularly calibration/servicing of your equipment is recommended.

We offer a choice of Service Maintenance Agreements to suit your individual requirements.

PLATINUM GOLD SILVER
  • Unscheduled Equipment Break Down Services:
  • Frequency of break down
Unlimited Unlimited -
  • Cost of labour
Included Included 15% discount
  • Cost of travel
Included Included 15% discount
  • Cost of repair parts
Included 15% discount 15% discount
  • Unscheduled break down service response times:
  • Zone 1* - Initial phone call
<4 hours (a)
<4 hours (b)
<4 hours (a)
<4 hours (b)
<4 hours (a)
<4 hours (b)
  • Zone 1* - Business hours taken to be on-site
<24 hours (a)
48 to 72 hours (b)
<24 hours (a)
48 to 72 hours (b)
<48 hours (a)
48 to 72 hours (b)
  • Zone 2* - Initial phone call
<4 hours (a)
<4 hours (b)
<4 hours (a)
<4 hours (b)
<4 hours (a)
<4 hours (b)
  • Zone 2* - Business hours taken to be on-site
<48 hours (a)
<72 hours (b)
<48 hours (a)
<72 hours (b)
<72 hours (a)
72 to 96 hours (b)
  • Zone 3* - Initial phone call
<4 hours (a)
<4 hours (b)
<4 hours (a)
<4 hours (b)
<4 hours (a)
<4 hours (b)
  • Zone 3* - Business hours taken to be on-site
48 to 72 hours (a)
72 to 96 hours (b)
(subject to flight availability)
48 to 72 hours (a)
72 to 96 hours (b)
(subject to flight availability)
72 to 96 hours (a)
72 to 96 hours (b)
(subject to flight availability)
  • Scheduled Routine Preventative Maintenance Visits
1-4 annually 1-4 annually 1 annually
For high throughput instruments, & for compliancy purposes, additional Preventative Maintenance inspection visits can be added to the Platinum & Gold level agreements (charges will apply). Unless specified, parts &/or kits required/used during the Preventative Maintenance inspection visit will be charged separately.
* Zone 1 (travel <150 km from JMG regional office); Zone 2 (travel 150 to 350 km from JMG regional office); Zone 3 (travel>350 km from JMG regional office)
(a) NSW, VIC, QLD, ACT, NZ North Island       (b) WA, SA, TAS, NZ South Island

Exclusions under the agreements include gases for refrigerated products & the cost of re-gassing/de-gassing, consumable items & accessories (light sources/lasers) & calibration kits (unless specified).

Loyalty Discounts

We recognise & reward customers who take out Service Maintenance Agreements for multiple instruments over 1 to 5 years by providing attractive discount rates (fixed prices lock in the cost & allow ease of budgeting).

Scheduled Routine Preventative Maintenance

Regular maintenance maximises your equipment’s reliability, improves longevity plus minimises costly interruptions to your operations.

During a Preventative Maintenance check-up, our engineers will:

  • Exchange wear & tear components or maintenance kits where stated
  • Lubricate, perform minor repairs & cleaning tasks where specified
  • Conduct mechanical & electrical safety testing
  • Install recommended manufacturer software
  • Calibrate & validate where applicable
  • Ensure equipment operates to factory specification
  • Instruct user training & provide technical support to staff where applicable
  • Provide a detailed Preventative Maintenance Report of all work undertaken

Work for all service contracts are performed between 8:30am & 5pm, Monday to Friday (excluding pubic holidays).

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